Privacy Policy

This Privacy Policy explains how MSLive Technologies, Kilpauk, Chennai, India, handles information when you visit www.mslivetechnologies.com, submit an enquiry, or communicate with us about our services. It covers this website and related business communications. Separate applications and third-party services may have their own privacy notices.

1. Information we collect

• Information you provide: your name, email address, phone number, company name, website address, service requirements and information you include in enquiry forms, email, subscriptions or chat messages.
• Technical and usage information: IP address, browser and device details, pages visited, referral sources, approximate location derived from IP address, dates, times and interactions with our website. Hosting logs and analytics technologies may record this information.
• Communications: messages and associated contact details when you contact us by email, phone, WhatsApp or the website chat. Please avoid sending passwords, payment card details or sensitive personal information through enquiry forms or chat.

2. How we use information

• To respond to enquiries, prepare quotations, provide requested services and communicate about projects.
• To operate, maintain, troubleshoot and secure our website and prevent misuse.
• To understand website traffic, measure campaign performance and improve content and services.
• To send requested updates or marketing communications, subject to your choices and applicable requirements. You can ask us to stop marketing messages at any time.
• To keep necessary business records and meet applicable obligations.

3. Cookies, analytics and advertising

Our website uses Google Tag Manager, Google Analytics and Google Ads tags. Cookies or similar technologies may collect device identifiers, browsing activity and campaign interactions for traffic analysis, conversion measurement and, where enabled, advertising personalisation. Embedded media and external services may also set their own cookies.

You can manage or delete cookies through your browser settings and adjust advertising preferences through Google My Ad Center. Blocking cookies may affect some features. Read how Google uses information from sites that use its services. Where required, optional technologies should operate subject to the applicable consent choices.

4. Sharing and third-party services

Information may be processed by service providers that help operate our hosting, communications, analytics, advertising and website features, to the extent necessary for those functions. Information may also be disclosed where legally required or necessary to protect rights, security and prevent fraud.

If you use WhatsApp, YouTube, social media links or other external features, the relevant provider processes information under its own privacy policy. Following an external link takes you to a service we do not control. Do not submit confidential information to the website's AI chat.

5. Retention

We retain information for as long as reasonably needed for the purpose for which it was collected, including responding to enquiries, providing services, resolving disputes and maintaining required records. Retention varies by the nature of the information and applicable requirements. You may contact us to request deletion; some records may need to be retained.

6. Security and international processing

We use reasonable safeguards to protect information. No internet transmission or storage system can be guaranteed completely secure. Our hosting and service providers may process information outside your state or country; their processing is subject to applicable requirements and their service arrangements.

7. Your choices and privacy requests

You may contact us to request access to, correction of or deletion of personal information you have provided, withdraw consent where processing relies on consent, opt out of marketing, or raise a privacy concern. Requests are handled subject to applicable requirements and necessary identity checks. Withdrawing consent does not affect processing already carried out. To unsubscribe from updates, use any unsubscribe option provided or email us.

8. Children

This business website is intended for people seeking our professional services. Children should not submit personal information without a parent or guardian's involvement. If you believe a child has provided personal information, contact us so we can review it and take appropriate action.

9. Changes to this policy

We may update this policy when our website or information practices change. The latest version will appear on this page with its updated date.

10. Contact us